‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline could hardly be considered an clear candidate for online content feeds.
However, its rise as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, seeing big businesses spending big on content creators and putting fewer resources into advertising goods in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have recorded its extensive utilization in “everyday tips”.
Promoted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, strategists within the corporation boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might whiten teeth or make eyelashes longer were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by users, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates dramatic transformations happening in audience habits, with the youth demographic devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in falling revenues for TV and print advertising. Across Britain, commercial funding for leading TV channels have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
This further signifies a blurring of media roles as corporations essentially turn into content studios, linking up with a multitude of digital creators to enhance their items.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us people trust recommendations from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
The approach is growing. Marketing investment on digital creator partnerships is growing fourfold quicker than the broader media sector. In the US, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”